Frequently Asked Questions

We include one or more soap samples with every order! However we do not send out samples independent of orders.

We care about the environment and always strive to use biodegradable (biolefin) shrink wrap on our soap products to keep them clean, sanitary and to help protect the environment. We also use biodegradable packing peanuts that dissolve in water.

We strive to make quality handmade products, but by the very nature of handmade, no two soaps, pillows or other items will look exactly alike. We love the variations found in handcrafted goods, which we feel add character and uniqueness, and this is exactly what you’ll get. These are not mass-produced goods meant to look exactly alike, and actual products may vary slightly from the photos.

Our products are not tested on animals and are all cruelty free.

Doolittle’s Country Cottage is dedicated to socially and environmentally responsible business practices and we do our best to live up to this ideal by using ingredients from sustainable sources.

Most of our products are vegan. You can easily check the ingredients to see which soaps include honey or goat’s milk, etc.

We accept custom orders on a case by case basis. If you have something in mind, please contact us directly using this form.

We securely accept Visa, MasterCard, American Express & Discover through PayPal as well as money orders or personal checks by mail.

Send money orders and checks to the following address:

Doolittle’s Country Cottage

28016 N. Elk Chattaroy Rd.

Chattaroy, WA 99003


For security, we will never ask for your debit, credit or bank information by mail or by email. If for any reason, you need to use an alternative payment gateway other than Paypal, we can consider adding additional payment methods.


PayPal: Paying by an E-Check through PayPal takes additional 3-5 days to clear than standard PayPal payments. We will hold your order until the payment has cleared.

Please note that our transit and turnaround times begin after we have securely received the funds for your order.

Shipping is based on materials, weight and distance from Chattaroy, WA. The prices are generated automatically so any savings discount we get, we pass on to you automatically!

We proudly choose the United States Postal Service as our primary parcel service.

Orders under 13oz will qualify for the more affordable First Class mail rate.

Both Priority Mail and Flat Rate Priority services are available.

At this time, any order over $75 qualifies for free shipping!

 

We know you want your order shipped promptly, and we do our best to process each order in a very timely manner. We typically ship orders within 1-3 business days and often ship within one day if we are not too busy. We don’t always ship on weekends and never on holidays, so if you place an order on Friday, it may not go out until the following Monday.

We do not accept international orders at this time but may in the future.

Please contact us for more info.

We want your order to reach you safely and in great condition! For your convenience, delivery confirmation is added to each order. For Priority Mail, $50 insurance is included.

When available, Priority Mail Express includes $100 insurance.

We gladly offer hassle-free returns on unused, items in original packaging within 30 days of purchase.

  • Refunds include the monies and taxes paid for products only.
  • For your security, all refunds are applied to the original method of payment.
  • Customers are responsible for all shipping, including associated fees/duties/taxes.
  • Customers may qualify for reimbursement on return shipping through PayPal.
  • Return Shipping
  • Please contact us before returning any items. To request a return contact us in writing here.

For full details on our policies, please read our Terms & Conditions.

The return policy for wholesale orders may differ.

We do sell some of our products wholesale. If you are interested in something specific, please contact us to discuss your needs.